VISA Debit Card Disclosure

It’s Not a Credit Card
It’s A Plastic Check and an ATM Card in One!

Plastic Check?

It replaces your personal check at any merchant that displays the VISA® logo. Or use it where checks aren’t accepted – such as restaurants and gas stations. Or when you don’t want to carry your checkbook, use your CU24® VISA® Debit Card instead! Wherever you see the CU24®, VISA®, NYCE®, PLUS®, TX ® or MEMBER ACCESS® network symbols, simply present your card, and the amount of your purchase will be deducted automatically from your Credit Union checking account.


The CU24® VISA® Debit Card is your ticket to instant cash! At thousands of ATMs worldwide, you can use the card to make withdrawals from your Credit Union checking and savings account. Use the card to check your account balances at the ATM, too.

How Does it Work?

This multi-use card has the ability to communicate throughout the national ATM networks and the worldwide VISA® network to withdraw funds from your checking account.

To Use Your CU24® VISA® Debit Card at retail store terminals:

  1. Run the card through the terminal
  2. To pay for purchases only, select "Credit" as a payment method and sign for the purchase
  3. For cash back, select ATM/Debit as a method of payment and enter your assigned PIN

To use your CU24® VISA® Debit Card at an ATM:

  1. Insert card
  2. Enter your Personal Identification Number (P.I.N.)
  3. Select Transaction (cash withdrawal, deposit, etc.)
  4. Enter Amount
  5. Remove Currency and Receipt
  6. Remove Card

To use your CU24® VISA® Debit Card at VISA merchants:

  1. The merchant will run the card through the terminal
  2. You sign for your purchase

What Does It Cost?

There is NO fee to acquire your CU24® VISA® Debit Card. There are NO fees associated when using your VISA® Debit Card to purchase goods and services. There are also unlimited ATM transactions with NO fee at the Lisbon Credit Union ATM or at over 140 SURF terminals. However, at all other ATM locations, four (4) free withdrawals per month will be allowed, then a $1.00 fee will be assessed. You may also be charged a fee by the terminal owner and any national, regional or local network in processing the transaction. Any such fees will be debited from your account if you elect to complete this transaction.

How Can I Get One?

Of course, you must be a Member of the Credit Union in good standing. Second, you must have a checking account (share draft) with us. Third, complete the attached application and return it to us. Once processed, your card should arrive within 14 days.

Lisbon Community Federal Credit Union
Electronic Funds Transfer And Cardholders Agreement

"We" are the Lisbon Community Federal Credit Union at 325 Lisbon Street, Lisbon, Maine and our telephone number is (207) 353-4144 or Toll Free: (877) 353-4144.

"You" (if this is a joint account, singular pronouns shall include each of you) hereby agree to the rules and regulations affecting the issuance of the “CU24® VISA® Debit Card” provided by us for your convenience.

Personal Identification Number (P.I.N.)- will be your “remote banking signature”, and you are responsible for maintaining its confidentiality. The P.I.N. should be memorized and not written to prevent unauthorized use and so you may report its loss or theft accurately.

Authorized Use - Only you are qualified to deposit or withdraw funds to or from your account(s) with the use of this card at merchant or bank locations or remote facilities, and positive identification may be requested by the merchant or bank prior to any transaction.

Consumer Liability for Unauthorized Transactions - Tell us AT ONCE if you believe your card has been lost or stolen or if you believe someone has used your card or PIN or accessed your account without your permission. Telephoning is the best way to keep possible losses down.

If a VISA® or Interlink transfer was made using your card or card number without your permission and was not caused by your gross negligence or fraud, you will have no liability for this unauthorized transaction. For all other unauthorized transactions, including transfers made using ATMs, you can lose no more than $50.00 if you tell us within two (2) business days that your card or PIN was used to make a transfer without your permission. If you do NOT tell us within two (2) business days, and we can prove that we could have stopped someone from making a transfer without your permission if you had told us, you could lose as much as $500.00. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason such as a long trip or a hospital stay kept you from telling us, we will extend the time period.

Non-Visa PINless Debit Card Transactions - We allow non-VISA debit transaction processing. This means you may use your Visa Check Card on a PIN-Debit Network (a non-Visa network) without using a PIN to authenticate your transactions. (Visa rules generally define a PIN-Debit Network as a non-Visa debit network that typically authenticates transactions by use of a personal identification number (PIN) but that is not generally known for having a card program). The non-Visa debit network for which such transactions are allowed is NYCE.

Examples of the types of actions that you may be required to make to initiate a Visa transaction on your Visa Check Card include signing a receipt, providing a debit card number over the phone or via the Internet, or swiping the debit card through a point-of-sale terminal.

Examples of the types of actions you may be required to initiate a transaction on a PIN-Debit Network include initiating a payment directly with the biller (possibly via telephone, Internet, or kiosk locations), responding to a logo displayed at a payment site and choosing to direct payment through that network, and having your identity verified using known information derived from an existing relationship with you instead of through the use of a PIN.

Please be advised that the terms and conditions of your agreement with us relating to Visa debit transactions do not apply to non-Visa debit transactions. For example, the additional limits on liability (sometimes referred to as Visa’s zero-liability program) and the streamlined error resolution procedures on Visa debit card transactions are not applicable to transactions processed on a PIN-Debit Network.

Notification Procedure - If you believe that your card has been LOST or STOLEN, or that someone has transferred or may transfer money from your account without permission, call us at the number shown at the beginning of this Agreement, or write us at the address given at the beginning of this Agreement.

Business Days - Our business days are Monday – Thursday 9:00 a.m. to 5:00 p.m., Friday 9:00 a.m. to 6:00 p.m., and Saturday 9:00 a.m. to Noon, excluding recognized state and federal holidays.

Types of Transactions Available and Limits on Such Transactions - You may use this card to withdraw from or make deposits to your savings or checking account, and perform such other financial transactions as we may from time to time permit during the business hours of any remote financial facility. You may also pay for purchases at places that have agreed to accept your card (called Point-of-Sale purchases).

CU24® VISA ® Debit Card Limitation on Frequency and Amount of Transactions - For the protection of our depositors, we generally limit the amount of each withdrawal from an account to TWO HUNDRED DOLLARS ($200.00) per day at a remote banking facility and up to ONE THOUSAND DOLLARS ($1000.00) worth of goods or services each day in our Point-of-Sale (P.O.S.) transfer service. All above limits are subject to credit approval.

Delays in Posting Transactions - Due to the nature of the “ATM” system, there may be delays between the time of any activity on your account(s) and the time it is reflected in our records of your account(s).

Charge for Originating Shares & Remote Banking Transactions -
ATM Fees:

  • Lisbon CU ATM: Unlimited free transactions (including inquiries)
  • SURF ATMs: Unlimited free withdrawals

Other ATMs:

  • 4 free withdrawals per month
  • For each additional withdrawal, a $1.00 fee will be assessed
  • Inquiries and denials: $1.00 each

Point of Sale Fees: Unlimited free transactions

Card Fees:
A $5.00 fee will be assessed for replacement cards.
A $5.00 fee will be assessed for lost PIN numbers.

Foreign Transaction Fee – Purchases and cash advances made in foreign countries and foreign currencies will be billed to you in U.S. dollars.

A 1% International Transaction Fee will be assessed on all transactions where the merchant country differs from the country of the card issuer. The converted transaction amount and the International Transaction fee will appear as one amount on your account statement. This fee will be assessed on all international purchases, credit vouchers and cash disbursements.

Visa charges 0.8% for international transactions that do not involve currency conversions.

The exchange rate for transactions in a foreign currency will be a rate selected by VISA from the range of rates available in wholesale currency markets for the applicable central processing date. This rate may vary from the rate VISA itself receives, or the government mandated rate in effect for the applicable central processing date plus the 1% International Transaction Fee.

Visa assessed surcharge/access fee for ATM or manual cash disbursement transactions initiated outside the U.S. region:* Visa assesses a cash disbursement fee of U.S. $1.25 on international ATM transactions where a surcharge fee has not been assessed. Visa assesses a cash disbursement fee of U.S. $0.50 on international ATM transactions where a surcharge fee has been assessed. *Except in Visa Europe Region.

Conditions Under Which We Will Disclose Information to a Third Party - You agree that we may, and you hereby authorize us to, disclose information to third parties about your account(s) or the transfers you make (1) where it is necessary for completing transfers; (2) in order to verify the existence and condition of your accounts for a third party, such as a credit bureau or merchant; (3) in order to comply with government agency or court orders as permitted by law; or (4) if you give us your written permission.

Documentation of Transfer - You will receive a copy of the deposit / withdrawal slip at the time the transaction is originated. These transactions will also appear on your monthly statement.

Error Resolution - Telephone or write us at the number and address shown at the beginning of this Agreement, AS SOON AS YOU CAN, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt. We must hear from you no later than sixty (60) days after we send you the FIRST statement on which the problem or error appeared. Provide the following information:

  1. Your name and account number.
  2. Describe the error or the transfer you are unsure about, and a clear explanation of why you believe it is an error, or why you need more information.
  3. The dollar amount of the suspected error.

If you tell us orally, we may require that you send your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. For international transactions, we may take up to ninety (90) days to investigate your complaint or question.

If we decide to do this, we will recredit your account within ten (10) business days (five (5) business days for VISA® Debit Card purchases) for the amount you think is in error, so you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and do not receive it within ten (10) business days, we may not recredit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

Overdrafts - If any withdrawal(s) with your card creates a negative balance in your account, you shall repay to us the amount of such overdraft, including customary and usual overdraft charges in the same manner as any other overdraft on such an account.

Cancellation - Your card and PIN remain our property and immediate surrender of either may be required by us at any time. We may cancel the card, or PIN, and / or electronic fund transfer privileges at any time without notice or cause. Any cancellation or termination shall not affect any of your existing liability to us.

Liability - If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  • If, through no fault of ours, you do not have enough money in your account to make the transfer.
  • If the transfer would go over the credit limit on your overdraft line.
  • If the automated teller machine where you are making the transfer does not have enough cash.
  • If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
  • If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
  • If we have reason to believe that transactions involving your account may be unauthorized, fraudulent, illegal or otherwise improper.

We expressly disclaim all warranties that the components, including, but are not limited to, cards and terminals, shall function properly or be available for use.

Agreement Modification - This Agreement may be amended by us without prior notice to you when such a change is immediately necessary to maintain or restore the security of the system or a member’s account; however, we will notify you in writing twenty-one (21) days prior to the effective date of any change in any term or condition of the Agreement or your account, if such change would result in greater cost liability for you or decreased access to your account.

Joint Accounts - All parties to joint share or share draft account(s) agree to be jointly and severally bound under this Agreement. All cards shall be returned to us prior to the addition or deletion of a name from any account subject to this Agreement. Consumer Reports (Credit Reports) may be obtained in connection with this application. If you request 1) you will be informed whether or not consumer reports were obtained; and 2) if reports were obtained, you will be informed of the names and addresses of the consumer reporting agencies (credit bureaus) that furnished the reports. The PIN may provide access to accounts owned by the primary member. Joint owners may have access to the primary member’s accounts at the credit union, including accounts owned singly by the primary member or jointly by the primary member and other persons.

ACH Funds Transfers: This Section Addresses Non-Consumer Accounts Only. You may desire to receive an electronic transfer of funds into your account. Such transfers may be transmitted through the Automated Clearing House (“ACH”) System. Your rights and responsibilities will be governed by Maine law, including Article 4A of the Uniform Commercial Code. Credit given by your credit union with respect to these transfers is provisional until the credit union receives final settlement through a Federal Reserve Bank or otherwise has received payment. If your credit union does not receive payment for a transfer, then the credit union is entitled to a refund from you in the amount credited to you on a provisional basis, and the originator of the transfer will not be considered to have paid the amount on the entry to your account. Your credit union is not obligated by the ACH rules to provide you with notice any time it has received a transfer and made an entry to your account unless the credit union has otherwise agreed to do so.